Last Updated 1st September 2023
Welcome to Klimates' Privacy Policy. When you use our services, you're trusting us with your information. This Privacy Policy explains how we look after your personal data when you use our services. This Policy defines our procedure for the collection, usage, processing, disclosure and protection of any information obtained by us through the Platform. It applies to current and former visitors of our sites and all our customers.
Klimates is a trading name of Prima Climate Digital Pvt. Ltd. ("We", "Us", "Our", "Company", "Klimates"), and we are committed to protecting and respecting your privacy.
This Privacy Policy is a legally binding document between you and the Company, effective upon your acceptance or use of our services. By using this platform and availing our services, you indicate that you understand, agree and consent to this Privacy Policy. Any information procured by us shall be processed fairly and lawfully, obtained only for specified purposes, kept adequate and relevant, reviewable by you, and retained only as long as necessary. If you do not agree, you may refuse or withdraw consent at any time by writing to hello@klimates.earth, though we may then be unable to render Services.
Personal Data: Name, contact details, email address, and other information relevant to product choice, provided by you or gathered through your use of our Services.
Technical Information: Information gathered through cookies, web beacons or similar technologies, such as IP address, device or browser type, referring pages, click stream data, operating system, and unique device identifiers.
Locational Information: Information obtained through GPS or other means indicating your geographical location.
Social Media Data: If you connect our Services to a third-party platform, we may collect associated user names, profile information, or content that platform permits us to access.
Non-Personal Information: Generic, non-identifying information shared with us or collected automatically, such as browser type or aggregate usage statistics.
Payment and Billing Information: We may collect billing name, address and payment method when you make a purchase. We never collect your credit card number or expiry details directly; these are processed by our payment partner.
Information may be collected directly from you (forms, preferences, purchases), passively (observing activity on our Service), automatically (via cookies), or from third-party service providers such as social media platforms or business partners you have consented to share information with.
We use cookies and similar tracking technologies to recognize repeat visits, understand usage, personalize your experience, and assess the effectiveness of our services and advertising. You can disable cookies through your browser settings, though personalized features may be affected.
We use your information to fulfil our contractual obligations and provide requested services, notify you of changes to our Services, improve our platform and user experience, respond to feedback, conduct research and analytics, comply with legal and regulatory obligations, protect the integrity of the Platform, and prevent fraud or illegal activity.
We do not disclose or share information collected from you with third parties except to provide our Services, or as required to comply with applicable law, respond to government or regulatory requests, protect our rights and operations, or in connection with a merger or acquisition. We share information with service providers on a need-to-know basis, subject to confidentiality obligations.
Our Platform may include third-party links provided for your convenience. These sites have their own privacy policies, and we are not responsible for their content or security practices.
Our Services are not intended for use by minors without the consent of a parent or guardian. We do not knowingly collect personal information relating to children.
Subject to applicable law, you have the right to access, correct, update or delete your Personal Information, object to or restrict its processing, and request portability of your data. To exercise these rights, contact us at hello@klimates.earth with the subject line "Privacy Policy". We aim to respond to legitimate requests within fifteen days.
Your information is primarily stored electronically, though some data may be retained in physical form. We may store, collect, process and use your data in jurisdictions other than where it was collected, in compliance with applicable law, and we require third parties we work with to adopt reasonable security standards.
We retain your information for as long as your account is active or as needed to provide our Services, comply with legal obligations, or resolve disputes. We may retain certain information for the maximum period permitted by law after account deactivation.
We use industry-standard physical, technical and managerial safeguards to protect your information. While we take reasonable measures to ensure security, no system can be guaranteed fully secure, and information transmitted over the internet carries inherent risk.
We do not sell your Personal Information for money. Where use of certain analytics or advertising services may be classified as a "sale" under applicable law, you may request to opt out by emailing hello@klimates.earth with the subject "Sale of Information - Opt-out".
We may update this Privacy Policy from time to time as our practices evolve; updates will be published on the Platform. Continued use of our Services after an update constitutes acceptance of the changes.
In furtherance of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, a grievance officer is appointed to ensure compliance.
Name: Aditi Agarwal
Email: hello@klimates.earth
The grievance officer shall revert to every complaint within 72 hours of receipt, and the Company shall make its best efforts to redress the complaint within 15 days. Please feel free to reach out by email with any concerns, grievances or questions relating to our privacy practices.